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Hanwha General Insurance

Established in 1946, Hanwha General Insurance is the first Korean insurance company to begin business solely funded by domestic capital. We have since grown into an insurer with USD 3.6 billion in direct premiums written and total assets of USD 9 billion. We have played a pivotal role in developing the domestic general insurance industry and strive to deliver a comprehensive product portfolio spanning from longterm insurance to auto and property insurance, using advanced services to enhance
customer value.

Hanwha General Insurance

We created a Consumer Protection charter, standardizing all job processes to allow us to provide better service to our customers. We developed detailed quality criteria for customer-centric management. To improve service quality and minimize customer inconvenience, we have significantly expanded the scope of call center tasks, establishing a one-call, one-stop system that empowers call center agents to support sales employee tasks. In addition, we were the first South Korean insurer to introduce an electronic signature system, making it easier for customers to complete transactions from their mobile devices. We have even introduced a mobile application called Smart Insu, catering to the ways and needs of our customer. More than 100,000 customers have installed the app.

Such diverse efforts to improve customer service have been recognized with the top three service quality awards by the South Korean government organizations: CCM certificate, Call Center Service KS Certificate, and the Certificate of Excellent Service Quality.

Our company is on an upward trajectory, building a risk-based management structure, improving long-term insurance loss ratio, advancing the compensation process, and increasing high yield, higher value-added contracts. We are also posting healthy financial growth by seeking alternative and diverse yet stable investments overseas. This helps us to maintain a risk-based capital at 172.8 percent in 2016.

Hanwha General Insurance is promoting a corporate culture that promotes continuous innovations and inspirational thinking from our employees to increase organizational efficiency and productivity.

Related Affiliates

Hanwha's businesses span chemicals & materials, aerospace & mechatronics, solar energy, finance,
leisure & lifestyle, and construction. Through the integration of our growing number of affiliate enterprises worldwide, we are harnessing the power of sustainable, quality growth to continually increase the value we bring to our customers.

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