Hanwha General Insurance

Established in 1946, Hanwha General Insurance is the first South Korean insurance company entirely funded by domestic capital. Through the decades, we’ve played a pivotal role in developing South Korea’s general insurance industry. Today, we’re a major insurer with total assets of $15.93 billion (as of the end of 2022). We emphasize advanced services to enhance customer value and offer a comprehensive product portfolio, ranging from long-term insurance to auto and general insurance.

We are building a risk-based management structure, improving our long-term insurance loss ratio, improving the compensation process and increasing high yield, higher value contracts. By identifying diverse, stable bonds and alternative investments at home and abroad, we are posting healthy financial growth.

Our priority is always our customers. We created a Consumer Protection charter. We also expanded the authority of our customer service center to ensure improved customer value and consumer protection. In addition, we offer a variety of services for customers who may prefer more conversational interactions, including live video chats, conversational AI chatbots and simple payment request services for long-term insurance.

Our efforts to improve customer services were certified by the Korea Service Quality Index as an excellent call center for eight consecutive years in 2021, achieving a record of 14 certifications in total. In 2022, we were awarded the Certification for Excellence in Consumer-Centered Management (CCM) for the eighth consecutive time.

In addition, we were the first South Korean insurer to introduce an electronic signature system, making it easier for customers to complete transactions from mobile devices. In 2019, we launched Carrot, South Korea’s first all-digital platform for non-life insurance products, in keeping with our development of new digital businesses in the industry. By consistently upgrading our mobile access, such as the Smart Insu app for long-term insurance, and Smart Chadori, an app for auto insurance, we have attracted the more than 1.5 million customers who have installed both applications.

Hanwha General Insurance will continue to strengthen its core insurance business competencies while solidifying stable profit and actively advancing digital innovation. We plan to enter new businesses, such as healthcare services, to develop overseas markets and to create new customer values as we grow as a non-life insurance company.

Hanwha General Insurance

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