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Hanwha General Insurance

Hanwha General Insurance

Established in 1946, Hanwha General Insurance is the first South Korean insurance company funded solely by domestic capital. Throughout history, we’ve played a pivotal role in developing South Korea’s general insurance industry. Today, we’re a major insurer with total assets of nearly USD 14 billion. We use advanced services to enhance customer value and offer a comprehensive product portfolio ranging from long-term insurance to auto and general insurance. We created a Consumer Protection charter, improved service quality and minimized customer inconvenience to provide an overall superior customer experience. We also expanded the scope of what our call center agents could do to ensure a one-call, one-stop system. In addition, we were the first South Korean insurer to introduce an electronic signature system, making it easier for customers to complete transactions from their mobile devices. We have even introduced a mobile application called Smart Insu, catering to the ways and needs of our customer. More than 100,000 customers have installed the app.

Our efforts to improve customer service have been recognized with the top three service quality awards by the South Korean government organizations: CCM certificate, Call Center Service KS Certificate, and the Certificate of Excellent Service Quality.

Our company is on an upward trajectory, building a risk-based management structure, improving long-term insurance loss ratio, advancing the compensation process, and increasing high yield, higher value-added contracts. We are posting healthy financial growth by seeking diverse, stable overseas and alternative investments.

As a result, we have been recognized for financial stability and growth potential, earning an A- and an AA- credit rating in South Korea, based on insurer financial strength from A.M. Best, the international insurance industry rating organization.

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Related Affiliates

Hanwha's businesses span chemicals & materials, aerospace & mechatronics, solar energy, finance,
leisure & lifestyle, and construction. Through the integration of our growing number of affiliate enterprises worldwide, we are harnessing the power of sustainable, quality growth to continually increase the value we bring to our customers.

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